Terms & Conditions
Thank you for visiting our website at https://kclinics.co.uk/. We are delighted to welcome you among our clients and appreciate your trust. This page governs the use of our website and the services we offer. The terms “KClinics,” “we,” “us,” or “our” refer to KCLINICS GROUP LIMITED, registered in England (Company Number 14985949). The terms “you” or “your” refer to the users or visitors of this website, depending on the context. By continuing to use our website, you agree to these terms. If you do not agree with any part of these terms, please refrain from using our website.
1. Website Use
1.1. The information provided on this website is for informational purposes only. We reserve the right to modify it without prior notice.
1.2. We do not guarantee the accuracy, timelines or completeness of the information on the website but strive to maintain a high standard of all treatments.
1.3. You use this website and its contents at your own risk. It is your responsibility to confirm that any goods or services are appropriate for your particular requirements.
1.4. We are not liable for any temporary unavailability of the website due to technical faults, maintenance, or other reasons beyond our control. However, we will make every effort to resolve such issues promptly.
2. Copyright and Intellectual Property
2.1. All content on this website, including writing, graphics, and design are the property of KClinics or used under license.
2.2. It is forbidden to distribute or copy the content on this website without our written permission.
3. Account Registration and Privacy
3.1. You need to register before to schedule services or make purchases. You are responsible for keeping your login details confidential.
3.2. Personal data is collected in accordance with our Privacy Policy. And also in accordance with GDPR legislation, we are dedicated to protecting all your data.
3.3. You consent to receive personalized offers and marketing materials from KClinics, by registering on our website. You may opt out of such communications at any time by following the unsubscribe link in our emails or contacting us at support@kclinics.co.uk.
4. Client Rights to Modify or Delete Personal Data
4.1. You have the right to view your personal information we hold about you in order to confirm its accuracy or find out how it is used. To do this, you can contact us at support@kclinics.co.uk or, (if possible) change it in your personal account on our website.
4.2. If you know any of your personal data is inaccurate or incomplete, you need to change it. As soon as we learn of your request to change data, we promise to update it as quickly as possible.
4.3. You have the right to have your personal data erased in some situations.
4.4. You can send a request for your personal data to our email support@kclinics.co.uk. And we will respond to your request in accordance with GDPR requirements.
5. Policy on Responsible Use of Services
5.1. You are required to provide us with truthful and accurate information when you are booking services, especially regarding your medical condition or any contraindications.
5.2. If it is found that you have provided false information that could cause harm to your health or affect the quality of our services:
We maintain the right to stop providing services at any time without giving a refund.
You may be liable for any damages caused to us by providing false data.
5.3. You commit to heeding any advice given by the experts at KClinics and to immediately inform us of any changes in your medical condition that may affect the procedures.
5.4. Clients are required to inform KClinics immediately of any changes in their health condition, because that could affect the safety or efficacy of the procedures.
6. Booking, Payment and Refunds
6.1.Payment for services is required in full at the time of booking, including all applicable taxes and fees.
6.2. You must give us at least 48 hours’ notice before the appointment if you need to cancel or reschedule your reservation.
6.3. If you cancel on time you can get a refund in accordance with our refund policy.
7. Policy Regarding Minors
7.1. Our services are available only to clients from the age of 18 and over.
7.2. In case of doubt, we may request valid personal identification to confirm the client’s age.
8. Medical Disclaimers
8.1. The information provided on our website is not a substitute for professional medical advice.
8.2. We advise speaking with your doctor before beginning any procedure.
8.3. KClinics takes all necessary precautions to ensure the safety of its procedures. However, individual results may vary, and clients acknowledge the potential risks inherent to aesthetic treatments.
9. Payment Security
9.1. All financial transactions are processed through certified payment gateways compliant with PCI DSS standards to ensure the security of your data.
10. Client Rights Regarding Unsatisfactory Services
10.1. Right to Compensation
If the service does not live up to the claimed level, you have the following rights under the Consumer Rights Act of 2015:
- Request a free repeat of the service, if possible.
- Request a partial or full refund if corrections cannot be made.
10.2 If you think the service was provided incorrectly, you can submit a complaint by email support@kclinics.co.uk with a thorough explanation of the problem. We will contact you during 7 business days to resolve the matter.
11. Fraud Protection Policy
We actively cooperate with financial institutions and law enforcement in all cases of suspected fraudulent activity.
12. Updates to Terms
12.1. We may update these terms from time to time by amending this page. You should check this page periodically to ensure you agree with any changes.
12.2. Notification of Changes
We will notify users of significant changes to these terms via email or a prominent notice on our website. Continuing to use the website after changes implies acceptance of the updated terms.
13. Contact Information
If you have any questions, you can contact us via:
Phone: 075 00 075 775
Email: support@kclinics.co.uk