1. Important Information

This Privacy Policy describes your rights, who may access your personal information,the legal basis for such use, who has access to your personal data, and your  rights. Please read it carefully.

We are KCLINICS GROUP LIMITED, a company registered under number 14985949.

Registered address: 25 Newmarket Way, Hornchurch, England, RM12 6DR

We handle your personal information in compliance with our Privacy Policy because we value your privacy. Since we are the “data controller” of your personal information, meaning we determine how and why your data is processed.

You have the right to object if your personal information is processed for direct marketing (including any associated profiling) or for our legitimate business reasons. For more information about your rights and how to exercise them, please see the “Your Rights” section.

2. Personal Data We May Collect and Why

Personal data refers to any information that identifies you personally, either directly (e.g., your name) or indirectly (e.g., information about your use of our products and services).

We could get the following information about you:

• Contact information: Your name, phone number, and email address to communicate with you in response to your inquiry via our website or regarding products and services we provide to you.
• Correspondence: Any extra personal information you give us via phone, email, mail, or other channels, such as leaving a comment on our website.
• Responses to surveys: Information from surveys we use for research purposes, should you choose to participate.
• Transaction details: Information about transactions you make through our website to fulfill your orders.
• Website usage data: Information about your visits, such as traffic data, location data, web logs, and other communication data needed for analytics or other uses, as well as the resources you use.

3. Cookies

What are cookies?

Through cookies, we gather data about how you use our website. Cookies are little files that are saved on your computer, tablet, or smartphone that let websites remember your identity and visit data. Cookies assist in displaying information on our website tailored to your interests. Most major websites use cookies.

What types of cookies are used on this website?

Cookies used by us and our business partners on our website can be categorized as follows:

• Essential cookies: In order to give you the services you have requested, certain cookies are necessary. For example, a cookie that guarantees communication between your browser and our website or allows you to access your account on our website. Without these cookies, you cannot use our website.
• Cookies for analysis: We employ analytics cookies to get insight into how people engage with our website. For example, instead of counting the overall number of times a site or feature is used, we measure the number of distinct users that visit our site or utilize certain features. This helps us improve the website’s functionality.

How can I control cookies?

You can control cookies through settings in the majority of browsers. However, restricting cookies may negatively impact your user experience, as it will no longer be personalized for you. It may also prevent saving settings such as login details.

How We Use Your Personal Data

• Provision of services: To complete your orders, answer your questions and give you access to our goods and services, including scheduling and associated services.
• Communication: To answer your questions, notify you of service modifications, confirm your bookings, and send critical information related to your services.
• Personalization: To adjust the material that appears on the website according to your preferences and past interactions with us.
• Marketing: We may send you information about sales, exclusive deals or new services with your permission.
• Improving service quality: We will employ analytics data, survey data, and feedback analysis to improve  our products and services.
• Compliance with laws: To carry out our duties under the law and regulations, including tax reporting and accounting.

5. Legal Basis for Processing Your Data

We process your data based on the following legal grounds

• Consent: When you give your express permission for processing (for example, marketing).
• Contractual obligation: In cases when processing is required to carry out a mutually agreed upon arrangement (e.g., scheduling procedures).
• Legitimate interests: When processing is necessary for our commercial objectives, such monitoring user activity or guaranteeing website security.
• Legal obligations: When we are required to store or process data by law.

6. Sharing Data with Third Parties

Your data may be shared with the following:

• Service providers: Companies assisting us in fulfilling orders, processing payments, conducting marketing campaigns, or providing technical support.
• Platforms for analytics: Services that aid in the analysis of website user activity.
• Legal authorities: When mandated by law, such as for legal compliance or inquiries.
• International Data Transfers: We utilize standard contractual clauses or other legally permissible measures to secure your data if it is moved outside of the European Economic Area (EEA).

7. Data Retention

We only keep your personal information for as long as is required to achieve the goals specified in this policy, including:

• Data related to your orders is retained for the duration of service provision and any legally required period thereafter.
• Contact information for marketing communications is retained until you withdraw your consent.
• We anonymize or remove data when it is no longer required.

8. Your Legal Rights

You have the following rights under GDPR:

Right of Access: Request confirmation of whether we process your data and access to that data.

Right to Rectification: Ask that incomplete or erroneous data be corrected.

Right to Erasure: Request deletion of your data if there are no legal grounds for retention.

Right to Restrict Processing: Put a temporary stop to how your data is processed.

Right to Data Portability: Get a structured copy of your data.

Right to Object: You have the right to object to how your data is used for marketing or other uses.

Right to Withdraw Consent: You have the freedom to change your mind about data processing at any moment.

To exercise your rights, contact info@kclinics.com.

9. Limitation of Liability

KCLINICS GROUP LIMITED makes every effort to ensure the uninterrupted operation of the website and quality services. However:

• We can’t promise that there will never be any errors or technical problems with the website or its services.
• We are not responsible for any indirect, incidental, or other types of damages (including loss of profit, data, or reputation) resulting from the use of our website or services.
• Any content or materials supplied by third parties via our website are not our responsibility.

10. Policy on Content Usage and Sharing

All content on the website, including text, pictures, graphics, and other materials, is either owned by KCLINICS GROUP LIMITED or used in accordance with legal agreements.

It is forbidden to use, share, or copy any content from our website without  written permission.

Users who download or share any content without authorization may be held liable under applicable law.

11. User-Generated Content

We may allow users to leave reviews, comments, or other content (“User-Generated Content”) on our website under the following conditions:

• Rules compliance: User-generated content must not be illegal, offensive, or include any unsuitable content.
• Moderation rights: Any user content that breaks our rules or is unrelated to the goal of the website may be reviewed, changed, or removed at our discretion.
• Disclaimer: We are not responsible for the accuracy, completeness, or truthfulness of User-Generated Content posted by third parties.

12. Intellectual Property Protection

All content on the website, including software, photos, text, branding, logos, and other assets, is either owned by KCLINICS GROUP LIMITED or used under license, and is protected by copyright or other intellectual property laws.

• It is expressly forbidden to use, distribute, reproduce, or copy these contents in any way without our permission.
• Violations of our rights may result in legal action.

13. Dispute Resolution

Any disputes arising in connection with the use of this website or our services will be resolved under the laws of England and Wales.

Procedure for Resolving Disputes:

KCLINICS GROUP LIMITED must receive any claims and questions in writing at info@kclinics.com.

If the dispute cannot be resolved through negotiation, both parties agree to arbitration or court proceedings at the company’s registered location.

We reserve the right to escalate disputes to appropriate regulatory or legal authorities if necessary.

14. Changes to This Privacy Policy

We reserve the right to amend this Privacy Policy. The latest version will always be available on our website. We recommend periodically reviewing this page for updates.

15. Contact Information

If you have any questions about this Policy or wish to exercise your rights, please contact us:

Email: info@kclinics.com

Phone: 075 00 075 775

Address: 25 Newmarket Way, Hornchurch, England, RM12 6DR