Accessibility statement

Our commitment

We are committed to meeting our duties under the Equality Act 2010, including the duty to make reasonable adjustments for disabled people so that they are not put at a substantial disadvantage. We keep our clinic, our communications and our online services under review, and we welcome feedback that helps us improve.

Accessibility at the clinic

We want a visit to KClinics to be as comfortable and barrier-free as possible. Our team is happy to help with arrival and moving around the clinic, to guide you to treatment rooms, and to adapt how we communicate to suit you. If you have specific access needs, please tell us when you book so we can prepare for your visit and agree any adjustments in advance.

The standard we aim for

We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at Level AA. That means the website should work with a keyboard alone and with screen readers, keep text readable against its background, use clear headings, labels and link text, give meaningful images a text description, and respect your device's reduced-motion setting.

Accessibility settings on this website

You can change how this website looks and sounds. Select the Accessibility button at the top of the page (a round icon of a person), or Accessibility settings at the bottom of the page. It is also in the menu on phones, and keyboard users reach it with the second press of the Tab key.

• Text size: standard, larger or largest.
• Easier to read: more spacing, higher contrast, a plain heading font, underlined links and no animation.
• Read aloud: your device's own voice reads the page, or just the text you have selected, at a slower, normal or faster speed. It only uses voices installed on your device, so the text is not sent to anyone.

Your choices are saved in your browser on this device only. We do not use cookies or outside tools for these settings, and nothing about them is sent to us. You can also use your browser's zoom and your device's own accessibility features, such as screen readers, magnifiers and high contrast modes.

Known limitations

Parts of the website do not yet fully meet WCAG 2.2 AA. These are the issues we know about:

• Some older images may not have a useful text description.
• Some text over photographs, or in pale gold, may have lower contrast than we would like. The Higher contrast setting helps with this.
• Content from other providers, such as maps, payment pages, review widgets, WhatsApp and embedded video, is not fully under our control and may not meet the standard.
• Some PDF documents may not work well with screen readers.
• Some videos may not yet have captions or a transcript.
• Read aloud depends on your browser and device. Some browsers have no built-in voice, and some cannot pause.

We are working through these and will update this statement as we fix them. If any of them stops you doing something, contact us and we will help another way, for example by phone or email.

Requesting adjustments or alternative formats

If you need information in a different format, such as large print, plain text, or by email or phone, or you need a reasonable adjustment for your visit, please contact us and we will do our best to help. We will talk through what you need and agree the most suitable arrangement.

Reporting a problem and contact

If something on the website is hard to use, or you need help accessing our services, please tell us so we can put it right. Email support@kclinics.co.uk, call 020 8050 0750, or write to KClinics, 4 Charterhouse Buildings, Goswell Road, Clerkenwell, Islington, London EC1M 7AN. It helps to tell us the web page address and what went wrong. We aim to reply to accessibility queries promptly.

If you are not happy with our response

You can make a complaint using our Complaints Procedure at kclinics.co.uk/info/complaints-procedure. If you are still not satisfied, the Equality Advisory and Support Service (EASS) gives free advice on equality and discrimination issues.

About this statement

We prepared this statement on 4 October 2026, based on our own checks of the website, including automated testing and testing with a keyboard. We will review it when we make significant changes to the website.